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Non-destructive Analysis (NDA)

Circuit Edit (CKT)

Materials Analysis (MA)

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Software

MA-tek FTP

Sustainability report

MA-tek’s Customer Care Services

2021/10/07

Though MA-tek specializes in providing analysis and testing services, we understand that customers are mostly looking forward to additional services. To meet these needs, MA-tek also offers the customers many services beyond what are expected, including such as real-time technical consultation remotely, visitor parking reservation, and timely delivery of samples etc.

 

From transportation to food and housing—nothing is overlooked. We aim to make you feel at home!

We at MA-tek appreciate the long-term support of our customers. You are welcome to contact MA-tek at any time. We are ready to serve!

 

 

 

Remote Access Services

Using clear, high-quality cameras, MA-tek’s engineers are able to provide professional analysis suggestions remotely in real-time, allowing greater flexibility in both scheduling and locations. On the other hand, if you would prefer to visit us in person, we also provide a shuttle service that covers designated sections of Hsinchu.

 

 

Instant Communication Through Social Media

The MA-tek official website offers a “Live Chat” dialogue box and access to our “UFast” customer service system. Come and experience real-time, online consultations.

 

MA-tek also has its own official accounts on a variety of social media platforms, including Facebook, LINE, LinkedIn, WeChat and YouTube. We also regularly publish newsletters in both Chinese and English. Follow and subscribe to our accounts to stay up to date on the latest news at all times!

 

 

Experts Consultations Hotline

Having a technical conversation with MA-tek experts in real-time, simply call us at (03)611-6678 and dial in 1, 2, or 3 for different analysis fields to our technical consultation service.

 

 

Technical Seminars and Training

From time to time, MA-tek holds seminars and customer training sessions. It is our hope that, through the open sharing of technology, we will all be able to make progress together.

 

 

Health and Wellness Activities and Sweepstakes

MA-tek organizes various discount and health and wellness activities. We also hold the occasional lottery with prizes of up to NT$10,000! Check MA-tek’s official website and social media to stay up to date on the latest news.

 

 

Timely Delivery of Samples

MA-tek’s external affairs team provides sample retrieval services for customers based in Hsinchu, Taoyuan, Taipei, and Taichung. For customers based in other cities or who reside overseas, we offer fast and dependable courier services. We also provide sample boxes and sample clip-chain packaging to ensure that your samples travel safely directly to the MA-tek laboratory.

 

 

Meals, Snacks and Refreshments

MA-tek provides both lunch and dinner for appointment customers. The Zhubei Lab also provides breakfast and afternoon tea. In addition, you can always find snacks in the lobby accompanied by your choice of soft drinks and coffee. We guarantee that you won’t go hungry while you’re at MA-tek.

 

 

Visitor Parking Reservation Service

MA-tek’s various locations provide parking reservation services. Just notify us when you plan to visit, and you won’t have to worry about searching endlessly for a parking space. We even have umbrellas you can borrow if it rains!